1. Who we are and how to reach us

LiLo Health Ltd. is a company established in Kelowna, British Columbia, Canada, governed by the Personal Information Protection Act (British Columbia) ("PIPA") and, where applicable, the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA").

Our Privacy Officer is accountable for our handling of personal information and receives all privacy requests and complaints:

privacy@lilohealth.care · LiLo Health Ltd., Kelowna, British Columbia, Canada

This Notice covers lilohealth.care. Information collected through the LiLoHome™ service and LiLoCare™ is governed by the LiLoHome™ Privacy Policy at lilohealth.care/privacy-policy, which governs wherever the two differ.

2. What we collect

Automatically, when you visit. Your IP address, browser type and version, device type, operating system, the pages you view, the time of each request, and the page you arrived from.

Cookies. Essential cookies required for the site to function, analytics cookies provided by Google Analytics and HubSpot, and advertising cookies provided by Google Ads and Meta. You can refuse non-essential cookies, and clear or block cookies, in your browser at any time. Refusing them does not stop you using the site.

What you send us. If you fill in a form, request a demonstration, subscribe to updates, or email or call us: your name, email address, phone number, postal code, the organization you are with, and the contents of your message, including what you choose to tell us about the person you're caring for, together with our correspondence with you.

3. Why we collect it

• To answer your enquiry, arrange a demonstration, and follow up.
• To operate, secure, and improve the website.
• To send you updates you have asked for, and to manage your preferences.
• To meet our legal obligations and to keep records demonstrating lawful operation.

We use advertising cookies to measure the results of our advertising on Google and Meta, and to show our ads to people who have visited our site. We do not sell this information or disclose it to data brokers.

4. Consent, and withdrawing it

We collect and use this information with your consent, given when you choose to submit it, or by using the site with non-essential cookies enabled in your browser. You may withdraw your consent at any time by writing to privacy@lilohealth.care. Withdrawal does not affect anything we did before you withdrew.

5. Who we share it with

We share information with service providers that perform functions for us, such as website hosting, analytics, advertising measurement, form spam protection, form processing, email delivery, marketing email, and customer relationship management, including storage of the enquiries you send us. They may use it only to perform those functions for us, and not for their own purposes, except that Google and Meta may also use information collected through their tools under their own privacy policies, including to measure and deliver ads. You can ask us for the names of the providers that have received your information.

Some of these providers operate outside Canada. Where they do, your information may be processed in the country where the provider operates and may be subject to that country's laws, including laws permitting government access in circumstances that differ from Canadian law.

We may also disclose information where required by law, by a valid court order, or by a regulator, or to investigate suspected fraud or a threat to the security of our systems or any person.

6. How we protect it

We maintain reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information, including encryption in transit and access limited to personnel with an operational need.

7. How long we keep it

We keep enquiry correspondence for as long as needed to deal with your enquiry and for a reasonable period afterwards. We keep records of consent for as long as we hold that consent and for a period after it is withdrawn, so we can demonstrate that it was properly obtained and actioned.

8. Your rights

You may ask us for access to the personal information we hold about you and an explanation of how we use it, ask us to correct it, ask us to delete it, or withdraw your consent.

Write to privacy@lilohealth.care. We will acknowledge your request promptly and respond within thirty (30) days, subject to any extension permitted under PIPA or PIPEDA. We may need to verify your identity first.

If you are not satisfied with our response, you may escalate to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca, or to the Office of the Privacy Commissioner of Canada at priv.gc.ca.