FAQ
The questions we’re asked the most.
The Basics
A passive, ambient wellness-awareness platform that uses a best in class sensor network, with no cameras, wearables, or microphones, to present daily living patterns to a Resident and their Care Team.
People who want to age in place, or stay in their own home longer, and the family, friends, and Care Team Members who want reassurance without hovering. It works equally well for a Resident who sets up their own account and for a Care Team Member who arranges it on a Resident's behalf.
No. LiLoHome™ is a general wellness product. It does not diagnose, treat, or call for help, and it should never be relied on as the sole means of keeping a Resident safe.
Privacy & Access
Nothing at all. There is nothing to wear, nothing to charge, and no buttons to press. Once the system is installed, it works entirely in the background.
No. LiLoHome™ contains no cameras, no microphones, and no wearables. It collects no video, audio, or photographs.
Only the Resident and the people the Resident invites to their Care Team. Each Care Team Member has their own secure login, and access can be added or removed at any time. Nothing is shared without the Resident's signed consent, which is taken before the system is switched on.
Installation & Everyday Use
A LiLo Health installation partner attends the home and completes the installation in a single visit, with the time required depending on the size of the home. No structural changes are made. The installer confirms the equipment installed and that the system is reporting before leaving.
A plain-language daily summary, a timeline of observable activity in the home, and trends over time so meaningful changes stand out. Examples are time in bed overnight, activity in the kitchen at lunchtime, and comings and goings at the door.
Yes. Configuration can be changed at any time during the membership. Larger homes may need additional activity areas, which are quoted with the installation plan. Additional charges may apply.
Membership & Billing
All hardware required to run LiLoHome™, the LiLoHome™ cloud platform and app, customer support, ongoing upkeep, and replacement of any device that fails at no additional cost.
No. LiLo Health retains ownership of all hardware throughout the membership. There is nothing to purchase, finance, or insure.
Memberships run for a 12-month renewable term, presented as a monthly amount plus tax. Longer terms are available at a reduced monthly rate. No deposit is required.
Enterprise
Independent living and assisted living communities, home care organizations, developers and operators building multi-unit residential, physician practices, and hospitals and health systems. In every setting, LiLoHome™ remains a general wellness platform.
Nothing, and LiLoCare™ is optional. LiLoHome™ runs on its own in every home. If your organization wants a single view across every Resident who has granted it access, LiLoCare™ is the operator-facing web application your team uses. LiLo Health runs the platform and the hardware; your team runs the community.
HEALTH-READY™ is LiLo Health's designation for a residence built or equipped to accommodate LiLoHome™ from the point of occupancy. It is earned by deploying the platform, not purchased separately, and it gives you a differentiator families can actually see.
Yes, and this is not optional. Every Resident (or their substitute decision-maker) signs a Resident Participation Consent before their suite is activated.
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